1. Subscription Cancellation
You may cancel an ABIZ or other recurring subscription before the next billing date through the available account controls or by contacting us. Cancellation normally stops the next renewal; access remains available through the current paid period unless otherwise stated.
Subscription fees already charged are generally non-refundable, except where required by law or where we approve an exception for a duplicate charge, material service issue, or documented billing error.
2. One-Time Project Payments
Project payments may be split into milestones or deposits as stated in the proposal. Deposits reserve capacity and cover planning or work already begun, so they are generally non-refundable once work has started. If Anantio cancels before delivery, we will assess completed work and return any unused balance where appropriate.
3. Digital Marketing Services
Marketing retainers and campaign fees cover strategy, management, creative work, reporting, and reserved capacity. Media spend paid to advertising platforms is separate and is not refundable by Anantio. Cancellation takes effect at the end of the current agreed period unless the proposal says otherwise.
4. Website and UI Design Services
Design work is delivered through agreed stages, reviews, and approvals. Fees for completed stages, approved concepts, purchased assets, or work created outside the agreed revision scope are not refundable. We may offer a correction or credit when a deliverable materially fails to match the approved brief and the issue is reported promptly.
5. Refund Eligibility
To request a refund, provide the invoice or transaction reference, account email, reason for the request, and relevant supporting details. We review requests individually against the proposal, order terms, service history, and applicable law. No refund is available for misuse, changed preferences after approval, delays caused by missing client material, or third-party fees unless required by law.
6. Refund Processing Time
Approved refunds are initiated within 7–10 business days. Your bank or payment provider may take additional time to show the funds. Refunds are sent to the original payment method where possible.
7. Request a Refund
Start a review
Email connect@anantio.com with “Refund Request” and your invoice reference. We will acknowledge the request and respond with the outcome or any questions.