1. Introduction
This Privacy Policy explains how Anantio Pvt Ltd ("Anantio", "we", "us", or "our") handles personal information relating to visitors, customers, and users of our websites, services, and ABIZ business management platform.
By using our services, you acknowledge the practices described here. This policy should be read with our Terms of Service.
2. Who We Are
Anantio Pvt Ltd provides websites, design, digital marketing, automation, technical support, and digital products including ABIZ. For questions about this policy or privacy requests, contact our grievance officer at connect@anantio.com.
3. Information We Collect
We collect only information reasonably required to provide, secure, improve, and support our services.
| Category | Examples | Purpose |
|---|---|---|
| Account data | Name, email, phone number, password, company details | Account creation, authentication, and support |
| Business data | Customers, leads, tasks, invoices, notes, and files entered into ABIZ | Delivering the platform and requested workflows |
| Transaction data | Plan, payment status, billing address, transaction reference | Billing, fraud prevention, and accounting |
| Technical data | IP address, browser, device, pages viewed, approximate location | Security, diagnostics, analytics, and performance |
| Communications | Messages, support requests, project briefs, feedback | Responding and improving our services |
4. How We Collect Information
Information may be provided directly when you create an account, submit a form, contact us, purchase a service, or upload information to ABIZ. We also collect limited technical information automatically through logs, cookies, and similar technologies. We may receive information from payment processors, analytics providers, and business customers where they are authorized to share it.
5. Why We Collect Information
- To provide, operate, personalize, and maintain our services.
- To process payments, manage subscriptions, and send service messages.
- To answer questions, provide support, and deliver projects.
- To protect accounts, detect abuse, and maintain platform security.
- To understand usage, fix errors, and improve products and communication.
- To meet contractual, legal, tax, and regulatory obligations.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to keep sessions secure, remember preferences, understand product usage, and measure communication performance. You can control cookies through your browser settings; disabling essential cookies may affect sign-in and core features. See our Cookie Policy for details.
7. Third-Party Services
We use carefully selected providers for hosting, authentication, payments, email, analytics, customer support, and infrastructure. These providers may process information only to provide services to us and under contractual or legal confidentiality obligations. Their own privacy policies may also apply.
8. Data Storage Location
Information may be stored and processed in India or in other countries where Anantio or its service providers operate. When information crosses borders, we use reasonable contractual, technical, and organizational safeguards appropriate to the nature of the data.
9. Security Measures
We use access controls, encrypted transmission, credential protections, monitoring, backups, and role-based access practices designed to protect information. No internet service is completely secure, and you are responsible for keeping account credentials confidential.
10. Data Sharing
We do not sell personal information. We may share information with service providers, professional advisers, payment partners, or authorities where required by law. We may also share information as part of a merger, acquisition, financing, or business transfer, subject to appropriate confidentiality protections.
11. Data Retention
We retain information only for as long as necessary for the purpose collected, to provide services, resolve disputes, enforce agreements, and satisfy legal or accounting obligations.
| Data type | Typical retention |
|---|---|
| Active account and business data | While the account or service is active |
| Support and project communications | Up to 3 years after resolution |
| Billing and tax records | As required by applicable law |
| Security and access logs | Typically up to 12 months |
12. Your Privacy Rights
Subject to applicable law, you may request access, correction, portability, restriction, or deletion of personal information, and may object to certain processing or withdraw consent. We may need to verify your identity before completing a request. Contact us at connect@anantio.com.
13. Data Deletion Process
You may request deletion by emailing us from your registered address with the account or company name. We verify the request, confirm any service consequences, and normally complete deletion within 30 days. Some information may remain where retention is required for legal, tax, fraud-prevention, security, or dispute-resolution purposes. More detail is available in our Data Deletion Policy.
14. Children's Privacy
Our services are intended for businesses and are not directed to children under 18. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information so we can review and remove it where appropriate.
15. Changes to This Policy
We may update this policy when our services, laws, or privacy practices change. We will update the date above and, where appropriate, provide additional notice. Continued use after an update means the revised policy applies.
16. Contact & Grievance Officer
Questions or requests?
Anantio Pvt Ltd
Email: connect@anantio.com
Subject: Privacy Request / Grievance